Frequently Asked Questions
Everything you need to know about your hair care journey with KISS Colors & Care.
What is the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to see real-time updates on your delivery.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. If you are not completely satisfied with your purchase, please contact our customer support team to initiate a return or exchange.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
Are your hair care products safe for color-treated hair?
Yes, our product line is formulated to be gentle and effective for all hair types, including natural, relaxed, and color-treated hair. We focus on nourishing ingredients that promote hair health.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship internationally?
Currently, we only ship to addresses within the United States and U.S. territories. We are working on expanding our shipping capabilities to serve our international community soon.